Package Protection:
Because carriers are no longer offering delivery guarantees without shipping package protection, it is highly recommended that you purchase package protection from us with your order. If you choose to forego our package protection the risk of loss passes to you.
Risk of Loss:
All items purchased from our company are made pursuant to a shipment contract. This means that the risk of loss and title for such items passes to you upon our delivery to the carrier. As such, if an order is lost in shipping, damaged, or is addressed wrong, it becomes a liability to you if shipping package protection was not purchased from us.
Claims Policy
If you do not choose Package Protection at checkout you accept responsibility for lost, stolen, damaged or misdelivered packages. We will provide any information necessary for the claim, but we will not file the claim for you. Compensation can only be requested from the carrier.
For claims on orders with Package Protection, claims must be reported within 5 days of the scheduled delivery date. A Help Request sent to our help center during non-business hours is acceptable. Please allow us time to confirm with the carrier to try and find the package. When confirmed as lost, we will replace the items, if no replacement is available we will contact you about compensation. The claims process typically takes up to Four weeks to complete.
The following are covered by package protection.
- Lost in Transit
- Damaged/Missing Items
- Misdelivered
Please note that filing a chargeback, missing mail search, or submitting a carrier claim on your own will void Package Protection. These actions make you ineligible for compensation or replacement. The claims process must be handled directly by us.
We do not cover stolen packages. Package Protection covers the package from our door to your door. Once the package is marked as delivered to the provided address it is no longer covered by Package Protection.
* If a shipment is refused without cancelling it first, a 25% restocking fee and our shipping costs will not be refunded back to the customer.
* If you need to cancel a build or custom product and it has already been assembled you will not be refunded the build fee.
* If for any reason an order needs to be cancelled and we cannot get a hold of the customer, we will issue store credit only
* We do not offer refunds for package protection claims, we only offer a replacement. If a replacement is not available, we will contact you about compensation
Questions:
You may reach out to us through our Help Center or call us at 833-989-3380 . Our phones are active Monday thru Friday, from 9am - 4:30pm (MST)
If you would like to stop and talk to us in person you can find us at
Delta Team Tactical, 218 N. State Street, Orem, UT 840574.