Chargebacks
We are more than willing to work with you to resolve the issue that you would be dealing with so that a chargeback doesn’t need to be filed. While we want to avoid credit card chargebacks/disputes, we know that they will still occur for a multitude of reasons.
If a customer files a chargeback/dispute, we have and will exercise the right to collect for all goods and services, charges and fees, and costs associated with the collection effort. We generally handle collections in house, but at times will hire a third party to do these collections. If we have to send a customer to collections, the customer is responsible for all costs that are charged to us. The minimum amount exacted in charges, fees and costs will be no less than $100.00.
If an order that has a serialized part on it is charged back to us and the customer is still in possession of the serialized part, this is considered theft and is officially a stolen item and will be reported to the authorities and an official ATF report will be filed.