Overview
Cancelations and Refunds
Processing and Shipping
Failed the fraud Check
Chargeback
Credova
Restrictions
Cancellations and Refunds
If you need to cancel an order, please contact customer service within 3 business days. Orders that have already shipped cannot be canceled.
Orders canceled after the 3-business-day window may be charged a 5%–15% restocking fee, depending on how much of the order has already been processed. A 3% merchant fee also applies to all refunds unless a special circumstance is approved.
You may choose store credit instead of a refund. Store credits do not have restocking or merchant fees.
Refunds are usually processed within 3 business days after we receive the returned product or cancel the order, but processing times may be longer during busy seasons. Refunds are returned to the original card used to purchase the order. If the original credit card is no longer valid, an alternative form of payment will be made.
Processing and Shipping
Check our Shipping and Processing Times
Failed the fraud Check
We may cancel any order that cannot be verified or looks suspicious.
This can include things like:
- Billing and shipping addresses not matching
- Use of VPNs or other tools that may hide location
To help prevent fraud, we may also use a third-party service to review and verify some orders.
This is done to keep orders safe and secure for everyone.
Chargeback
We’re always willing to help fix any issue so a chargeback doesn’t need to be filed.
If a chargeback or dispute is filed, we may still collect payment for the products, services, and any related fees or collection costs. In some cases, we may use a third-party collections service. If this happens, the customer is responsible for all collection costs, with a minimum charge of $100.
If a chargeback is filed, any current or future orders may be automatically canceled and refunded until all outstanding fees are fully paid.
If a chargeback involves a serialized item and the customer still has it, it may be considered stolen property and could be reported to the proper authorities, including filing an ATF report if required.
Credova
If a customer places an order with Credova and wants to return an item from that order then we can only issue store credit. We don’t issue refunds for Credova, because the customer signed a contract and is making payments to Credova directly.
Click here to learn more about Credova financing.
Contact Credova
info@credova.com
833-273-3682
Credova Disclaimer:
Coupon Codes and Promotion Will Not Work When Processing Your Order With Credova
Restrictions
Check our Restrictions page