How do I return an item?
To initiate a return, please contact our Customer Experience team through the Help Center. You will need your order number and the email address used for the purchase. Follow instructions to select the item(s) you wish to return and the reason for the return.
Certain items are not able to be returned such as 80% blanks and serialized items, you may refer to our return policy for a more detailed list of non-returnable items.
What is your return policy?
We accepts returns of unused and unopened items within 30 days of the delivery date. All returned items must be in their original packaging with all accessories included. A 15% restocking fee may apply to certain returns. Please review our full Return Policy on our website for complete details and any exceptions.
Do I need a Return Merchandise Authorization (RMA) number?
Yes, an RMA number is required for all returns. A customer experience agent will generate one once you complete the return request through our Returns Center and the agent has received all necessary information. Please clearly write the RMA number on the outside of your return package and follow all return instructions.
Who pays for return shipping?
Customers are generally responsible for return shipping costs unless the return is due to an error on our part (e.g., incorrect item shipped, defective item). In such cases, a prepaid return label will be provided.
How long does it take to process a refund?
Once we receive your returned item, please allow 5-7 business days for inspection and processing. Refunds will be issued to the original payment method. Please note that it will take additional time for the refund to appear on your statement, depending on your bank or credit card company.
Can I exchange an item instead of returning it?
At this time, we do not offer direct exchanges. If you wish to exchange an item purchased from us, you will need to return the original item for a refund or store credit and place a new order for the desired item. Contact our customer experience team for more information on your particular situation.
What if my item is defective or damaged?
If you receive a defective or damaged item, please contact our customer service team immediately at [Phone Number] or [Email Address] within 7 days of delivery. Please provide your order number and a description of the issue, along with any supporting photos. We will work with you to resolve the issue promptly.
What if I ordered the wrong part?
If you ordered the wrong part, you may return it following our standard return policy, provided it is unused and in its original packaging. Please note that a restocking fee (up to 15%) may apply, and you will be responsible for return shipping costs.
What items are non-returnable?
Certain items are considered final sale and cannot be returned. These typically include, but are not limited to, blemished items, closeout, serialized, 80% frames and other items. Please refer to our full Return Policy for a comprehensive list of non-returnable items.
How do I check the status of my return?
You can check the status of your return by emailing the agent that sent you the RMA label. You will receive email notifications at each stage of the return process, from authorization to refund.